Why My Echo Show Isn’t Responding – Troubleshooting Guide

For Alexa Helpline Or Customer Support

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Is your Echo Show not responding to voice commands or touch input? Whether the screen is frozen, Alexa isn’t replying, or the device seems unresponsive, several common issues can cause this. Thankfully, most of them are easy to fix.
1. Check Power Supply
Ensure the Echo Show is plugged into a working outlet. If there’s no sign of power (like the screen staying black), try a different outlet or power adapter. Faulty cables can prevent the device from booting.
2. Restart the Device
If your Echo Show screen is frozen or not responding to touch, hold the mute and volume down buttons together for about 15 seconds until the device restarts. This can fix temporary software glitches.
3. Check Wi-Fi Connectivity
Alexa relies on an internet connection. If the Echo Show is connected to a weak or disrupted network, it may become unresponsive. Go to Settings > Network and ensure it’s connected to the correct Wi-Fi. Restart your router if needed.
4. Try Voice Commands
If the touch display works but Alexa won’t respond, check if the microphone is muted (indicated by a red bar or red ring). Tap the mic button to unmute it.
5. Factory Reset (Last Resort)
If your Echo Show is still unresponsive, perform a factory reset:
Swipe down from the top of the screen
Go to Settings > Device Options > Reset to Factory Defaults
This erases all settings, so use it only if necessary.
6. Contact Alexa Support
If the issue persists after trying these steps, contact Amazon Alexa customer support for further assistance. They can help determine if a hardware issue exists or offer a replacement

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