Fix Brother Printer Offline Error on Windows 10/11 – Step-by-Step Guide

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Seeing your Brother printer stuck in “Offline” mode on Windows 10 or 11 can be frustrating, especially when you need to print urgently. This common issue usually points to a communication breakdown between your printer and computer. Fortunately, it’s often simple to resolve with a few step-by-step troubleshooting techniques. Whether your printer is connected via USB, Wi-Fi, or Ethernet, these solutions will help bring it back online quickly.

Start with the basics. Make sure your Brother printer is turned on and has no error lights or messages on its display. If you\’re using a USB connection, ensure the cable is securely connected to both the printer and your computer. For wireless connections, confirm that the printer is connected to the same Wi-Fi network as your PC.

Next, restart all your devices. Power off the printer, unplug it for 30 seconds, then turn it back on. Restart your computer and, if applicable, reboot your Wi-Fi router. This can help reset the connection and eliminate temporary communication issues.

Now check the printer status on your PC. Go to Settings > Devices > Printers & Scanners, find your Brother printer, and click Open queue. In the printer queue window, click Printer in the top menu bar and uncheck Use Printer Offline if it\’s selected. This often brings the printer back online immediately.

Make sure your Brother printer is set as the default printer. From the same Printers & Scanners window, click on your printer and select Manage, then click Set as default. Sometimes Windows selects another device like “Microsoft Print to PDF” as the default, which can lead to confusion and offline errors.

If your print queue shows pending documents, cancel them. Stuck or corrupted print jobs can prevent new ones from being processed. Open the print queue and cancel all pending items. After clearing the queue, try printing a test page.

Another effective method is to restart the Print Spooler service. Press Windows + R, type services.msc, and hit Enter. Scroll to Print Spooler, right-click it, and select Restart. This Windows service manages all print jobs and sometimes needs a reset to fix offline errors.

Driver issues are another common cause. An outdated or corrupted printer driver can prevent proper communication. Visit Brother’s official support page, enter your printer model, and download the latest driver for Windows 10 or 11. Install the driver and reboot your PC to ensure the changes take effect.

If the issue continues, remove and reinstall your printer. Go to Printers & Scanners, click on your Brother printer, and choose Remove device. Then click Add a printer or scanner and follow the prompts to reinstall it.

By following these steps, you should be able to fix the Brother printer offline error on Windows 10 or 11. Regularly updating drivers and ensuring stable connections can prevent future problems and keep your printer running smoothly. If the issue persists, contacting Brother support may provide additional technical help.

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