Fix Canon Printer Offline Error on Windows 10/11 – Step-by-Step Guide

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If your Canon printer is showing an “Offline” error on Windows 10 or 11, it means your computer is unable to communicate with the printer. This is a common problem and can be caused by several issues such as connection errors, incorrect settings, outdated drivers, or even print queue blockages. Fortunately, you can bring your Canon printer back online by following a series of easy troubleshooting steps.
First, make sure the printer is powered on and there are no error messages or blinking lights on its control panel. Check if there is paper in the tray, enough ink or toner, and no paper jams. For wired connections, confirm that the USB cable is securely connected to both the printer and your PC. If you’re using Wi-Fi, verify that the printer is connected to the correct wireless network and the signal strength is strong.
Next, restart your devices. Turn off the printer, unplug it from the power source, and wait for 30 seconds. Restart your computer and then power the printer back on. This often resets any communication glitches between the printer and the computer.
Now, check the printer settings on your Windows system. Go to Start > Settings > Devices > Printers & Scanners, locate your Canon printer, and click Open queue. In the queue window, click on the Printer tab at the top and make sure Use Printer Offline is not selected. If it is checked, click to uncheck it. This simple step often restores your printer’s online status.
Also, ensure your Canon printer is set as the default device. In the Printers & Scanners menu, select your printer, click Manage, and then click Set as default. When another printer is set as default, Windows might try to send print jobs to the wrong device, triggering the offline error.
Clear any stuck print jobs. In the print queue window, cancel all pending or stalled print jobs. A clogged print queue can block new tasks and keep the printer in offline mode.
Restart the Print Spooler service, which handles all print-related tasks in Windows. Press Windows + R, type services.msc, and press Enter. Scroll to Print Spooler, right-click it, and select Restart. Once the service restarts, try printing again to check if the offline error is resolved.
If your printer is still offline, update or reinstall the Canon printer driver. Go to the Canon support website, find your specific model, and download the latest Windows 10/11 compatible driver. Installing updated drivers often fixes compatibility and communication issues.
As a final step, you can remove and reinstall your Canon printer. In Printers & Scanners, click on your Canon printer and choose Remove device. Then click Add a printer or scanner, and let Windows detect and reinstall it.
By carefully following these troubleshooting steps, you should be able to fix the Canon printer offline error on your Windows 10 or 11 PC. Maintaining updated drivers, clearing the print queue, and checking connectivity regularly will help keep your printer running without interruption.

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