Top Reasons Your Brother Printer Keeps Going Offline (And How to Solve Them)

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If your Brother printer keeps going offline, you’re not alone. Many users experience this frustrating issue where their printer appears disconnected even though it’s turned on and connected. This problem can occur on both Windows and Mac systems and is usually due to common issues like connectivity problems, driver errors, or system misconfigurations. Here are the top reasons your Brother printer keeps going offline—and how to fix them.
One of the most common causes is a poor or unstable connection between the printer and your computer. For wired printers, check that the USB cable is securely plugged in and not damaged. For wireless printers, ensure your Brother printer is connected to the correct Wi-Fi network. If the connection is weak or frequently drops, move your printer closer to the router or consider using a range extender.
Incorrect printer status settings can also cause the printer to appear offline. On Windows, go to Control Panel > Devices and Printers, right-click your Brother printer, and ensure “Use Printer Offline” is unchecked. On a Mac, go to System Preferences > Printers & Scanners, select your printer, and make sure it’s not paused or set to offline mode.
Outdated or corrupted printer drivers are another common reason behind the offline issue. Visit the official Brother website, search for your printer model, and download the latest driver that’s compatible with your operating system. Uninstall the old driver completely before installing the new one to avoid conflicts. After installation, restart your computer and printer, then try printing again.
If your printer is connected over a network, it may have an IP address that changes every time the device is restarted, causing your computer to lose track of it. Assigning a static IP address to your Brother printer via the printer’s control panel or router settings can help maintain a stable connection.
Firewall or antivirus software may also block your printer’s communication with your computer. Temporarily disable any security software and check if the printer comes back online. If it does, add the printer and its associated software to your firewall’s list of allowed applications.
Print spooler issues can also cause printers to go offline. On Windows, press Win + R, type `services.msc`, and find the “Print Spooler” service. Right-click it, choose Restart, and then try printing again. On a Mac, simply rebooting the system can often reset the printing system.
In cases where none of these solutions work, try removing the printer from your device completely and adding it again as a new printer. This can clear up any misconfigured settings or residual driver issues.
By identifying the root cause and applying the appropriate fix, you can stop your Brother printer from constantly going offline and enjoy a more reliable printing experience.

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