HP Printer Not Printing – Troubleshooting Guide

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If your HP printer is not printing, it can be frustrating—especially when you need to complete urgent tasks. Whether it’s a simple connection issue or a more complex software conflict, this guide will help you diagnose and fix the problem.
This troubleshooting article covers both Windows and macOS, and applies to popular HP models including DeskJet, LaserJet, OfficeJet, ENVY, and All-in-One printers.
Common Reasons Why Your HP Printer Is Not Printing
There are several possible causes behind this issue:
Loose or disconnected USB or wireless connection
Outdated or corrupted printer drivers
Empty or misaligned ink/toner cartridges
Paper jams or low paper tray
Incorrect default printer settings
Print queue errors or stuck jobs
Software compatibility issues with recent OS updates
Step-by-Step Solutions to Fix HP Printer Not Printing
1. Check Power and Connection
Make sure the printer is powered on and the power light is stable.
For USB printers, ensure the cable is firmly connected.
For wireless printers, check that the printer is connected to the same Wi-Fi network as your computer.
Restart your printer and computer to reset the connection.
2. Set the Correct Printer as Default
Windows:
Go to Settings > Devices > Printers & Scanners, select your HP printer, and click Set as default.
macOS:
Go to System Settings > Printers & Scanners, right-click your HP printer, and select Set as default printer.
3. Check the Print Queue
Sometimes, a stuck or failed print job prevents new ones from processing.
Windows:
Go to Control Panel > Devices and Printers, right-click your HP printer, and select See what’s printing. Cancel all jobs and try again.
macOS:
Open Printers & Scanners, select your printer, then click Open Print Queue. Cancel or restart any pending jobs.
4. Update or Reinstall Printer Drivers
Outdated or corrupted drivers can cause printing failures.
Visit the HP Support Website.
Enter your printer model and operating system.
Download the latest full-feature software or basic driver.
Uninstall the existing driver (via Device Manager or System Settings) and reinstall the updated version.
Alternatively, use the HP Smart App to detect and update your drivers automatically.
5. Check Ink or Toner Levels
On the printer control panel or using the HP Smart App, check the ink or toner levels.
If levels are low or empty, replace the cartridge.
Make sure cartridges are properly installed and the protective seal has been removed on new ones.
6. Clear Paper Jams and Load Paper Properly
Turn off the printer and remove any visible jammed paper.
Ensure paper is loaded correctly in the input tray and not wrinkled or misaligned.
Check that the paper size matches your print settings.
7. Run HP Diagnostic Tools
HP provides free tools to help troubleshoot issues:
HP Print and Scan Doctor (for Windows)
Automatically detects and fixes common printing problems.
HP Smart App (for Windows/macOS)
Offers wireless setup, ink tracking, and troubleshooting features.
Additional Tips
Restart your router if using a wireless connection.
Ensure your firewall or antivirus is not blocking print communication.
Install the latest firmware updates from HP.
Make sure no error messages are showing on the printer’s display panel.
Conclusion
If your HP printer is not printing, it’s often due to simple configuration issues, outdated drivers, or a print queue error. By following the steps outlined in this guide, you can typically resolve the issue without needing technical support.
If problems persist, visit the HP Customer Support Website for further help or model-specific troubleshooting.

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