read-me

=== I Am Gloria ===
Contributors: WebtronicLabs
Tags: AI assistant, chat, AI, customer service
Requires at least: 5.0
Tested up to: 6.2
Requires PHP: 5.6
Stable tag: 6.2
License: GPLv2 or later
License URI: https://iamgloria.com/terms-policy/

Answers about your company: In our back office, customers have the ability to upload documentation, Questions, and Answers (Q&A), websites, and any other relevant information to serve as a knowledge base for answering queries.

== Description ==
**Gloria** is a SaaS (Software As A Service) AI chat assistant developed by **Webtronic Labs.** We use the most advanced technologies such as GPT, NLP, and LLM to provide intelligent, natural, and interactive conversations, offering responses that align perfectly with your company's identity and information.


==Features-==
ANSWERS ABOUT YOUR COMPANY: In our back office, customers have the ability to upload documentation, Questions, and Answers (Q&A), websites, and any other relevant information to serve as a knowledge base for answering queries.

SHE IS REALLY SMARTt: We use Open AI technology, so users can have ChatGPT-like experience

SUPER EASY TO USE: Compared to other chat systems, Gloria's back office is very user-friendly.
LIKE PLUG AND PLAY: Simply by registering, you are ready to go! If you want to make Gloria more knowledgeable, just upload your files.

PERSONALITY: She Is not just a generic, flat, dull response from GPT. Gloria incorporates each brand's personality into every chat, making it a more engaging experience tailored to the specific brand's character.

DICTIONARY: As part of personality customization, the dictionary aids in crafting each chat uniquely, with the personality of each company.

ENGAGING INTENTIONS AND EMOTIONS: We will be able to detect intentions and emotions based on the messages, enabling the filtering and prioritization of agent attention to users.

PLUGINS AND API CONNECTIONS: Gloria is designed to be used with plugins that enhance the chat experience, such as payments, bookings, and CRM integrations, and with third-party systems through the use of APIs.

LIVE AGENT ASSISTANT: She is not just a chat with AI powers; she also offers the option for live agents to swoop in and attend to each chat where necessary.

DIGITAL AVATAR CREATOR: Each company will be able to create a personalized avatar (including audio) that will help create a complete experience for users in every chat.

==Links==

* Link to [Website](https://iamgloria.com)
* [Documentation](https://iamgloria.com/docs/first-steps/)


== Installation ==
1.- On Settings --> Installation download the WordPress plugin using the button.
2. Go to your WordPress admin
3. Go to Plugins
4. Click on the button “Add new”
5. Click on the button “Upload plugin”
6. You can drag and drop, or Choose the file of Gloria link that you have downloaded on Step 1
7. Click on “Install now”
8. Wait for the plugin to be uploaded and installed, then click on activate.
9. You can locate the plugin setting under Settings > Gloria Assistant
10. Copy your Gloria Client ID - It is located on your Gloria admin dashboard in Settings > Installation, on the WordPress plugin
11. Paste your Gloria Client ID on the WordPress Gloria plugin settings
12. Click on the button “Save changes”

== Frequently Asked Questions ==
= How do I activate the plugin on my WordPress website?=
Login to your Gloria admin account, go to settings, and then installation, copy your account id, and paste it into the plugin settings.

= There is a free version of the Gloria service?=
Yes, you can create an account at iamgloria.com and use our free 14-day trial period.

= Where can I find Gloria's settings in my WordPress admin panel?=
You can find the Gloria plugin configuration in the settings option in your WordPress admin panel.

=My customers are receiving an answer message that says "Something went wrong"=
This message means that there is a problem with Gloria's internal services, such as a server error or an AI API response problem.

=Why the chat bubble message of my AI assistant is empty?=
Check that you have created at least one conversation starter message, that your profile info is complete and you have a business description.

=The answer from my AI Assistant is not what I expected on the Q&A entire=
The user did not ask a question that may match your Q&A entry, Please make some variations of the questions that may match that question, Add the answer from the session, and edit the answer.

=My AI assistant is answering my clients "This tenant is not active. Please contact website owner to activate it!"=
You must verify that your account has no pending payments, check if your payment method has enough funds or if your card has not expired

=There is some text in the send button and close chat view=
Check your internet connection, the website and Gloria are not fully loaded.

=My AI Assistant is not answering the questions of my users=
There is a problem with the connection to the database and AI answer-generating process, please try again or contact support.

=I can’t access my account=
Please check your email and password, if you have forgotten your password, use the button to reset your password using the email sent to you.

=My file can’t be upload to File Uploader=
Check that your document, text, or website has enough information, more than 10 characters on text, 200 characters minimum on documents.



== Changelog ==
= 1.0 =
*September 13, 2023
*Ingestion is now decentralized, heavily increasing speed and performance.
*Gloria automatically scans the whole company website after finishing the Quick Setup, so no configuration is needed to start suing Gloria.
*Gloria answers questions in Spanish, Italian, French and Mandarin, more multi-language features coming soon.
*Settings - Profile: Easily update your company’s contact information, Gloria will learn the data and use it for the answers of your customers who request contact information such as phone or email
*Several UI/UX improvements for better use and flexibility

= 0.9.5 =
*August 16, 2023
*File Uploader: Train Gloria by uploading your documents and files. Let her learn from your data.
*Q&A - Custom Responses: Define personalized responses for specific questions. Gloria’s answers will reflect your unique touch.
*Q&A - Action: Now you can create action buttons for answers, so your customers can call you, send an email, or visit a specific URL
*Sessions: Track conversation history and improve Gloria’s answers, so she will have the best answer the next time a customer asks that question.