Overview

Basic info for plugin

=== Online Buyer Survey by Bizrate Insights ===
Contributors: WordPress
Tags: Customer Feedback, Customer Ratings, Customer Surveys, Voice of Customer, Customer Satisfaction, Google Seller Ratings, Website Optimization, Ecommerce, Customer Experience, User Experience, CX
Donate link: TBD
Requires at least: 5.0
Tested up to: 5.9
Requires PHP: 5.6
Stable tag: 1.0.0
License: GPLv3
License URI: https://www.gnu.org/licenses/gpl-3.0.html

Bizrate Insights Online Buyer Survey for Wordpress helps you collect feedback from verified buyers to enhance your customer experience. 

== Description ==
Optimize Your CX Strategy with Real-Time Customer Feedback 
Build better customer experiences and attract more qualified traffic to your ecommerce store using voice-of-customer (VoC) feedback collected from the Online Buyer Survey. Understand what your business is doing right and improve with comments and ratings directly from verified customers.

Our solutions include unlimited invitations and responses with options for additional access and reporting. Read below to learn more about everything Bizrate Insights’ Online Buyer Survey has to offer.

https://vimeo.com/755298702

Install Bizrate Insights Online Buyer Survey plugin today.

Collect More Feedback and Never Worry about Data Limits
Our flexible solutions allow retailers of all sizes to collect and analyze customer feedback without ever worrying about a data limit. That’s why all subscriptions to the Online Buyer Survey include unlimited access to basic data. Bizrate Insights will never charge you for the number of surveys you send out or the total customer responses you receive.

Track the Entire Customer Journey
Understand how your business is performing across the entire customer journey. The Online Buyer Survey covers the end-to-end shopping experience by engaging customers at two critical points: the point of sale and post-fulfillment. This unique approach helps ensure feedback is coming from verified buyers right when their experiences are top of mind.
The Point-of-Sale survey covers the experience leading up to the moment a customer clicks the checkout button. Three days after the anticipated delivery date of their order, the customer is emailed the Fulfillment survey covering the shipping experience and product satisfaction.

Discover All the Customer Insights without Any of the Data Analysis
You don’t need to be a data scientist or have an in-house team of analysts to get the most out of your survey results. VitalSigns is the easy-to-use reporting platform designed to turn data from your company’s Online Buyer Survey into actionable insights and comes standard with every subscription. By placing all your survey results in one central location, every team member will have instant access to invaluable metrics that can be used to empower their decision-making.

Get the Metrics That Matter Most
View quantitative and qualitative metrics that give a complete understanding of your company’s performance. These metrics range from key performance indicators (KPIs) like Overall Satisfaction and Likelihood to Buy Again, verbatim customer comments, and the industry-standard Net Promoter Score. This information is accessible within VitalSigns and organized in a series of interactive dashboards. 

Increase Seller Ratings and Build Trust for Your Brand
Quickly grow your brand and build trust with customers using your Online Buyer Survey results. Seller Ratings Syndication is a built-in feature that seamlessly shares customer feedback gathered from your Online Buyer Survey directly with Google, Bing, and Yahoo. This feedback populates your company’s merchant profiles on these search engines and appears in search ads.

See How You Stack Up to Competitors
Take results from your Online Buyer Survey out of a vacuum using comprehensive benchmarking tools. VitalSigns lets you see how your company’s performance stacks up against other retailers within the Bizrate Insights network. With thousands of participating companies across the U.S. — including more than 20% of the Internet Retailer Top 500 — we offer unmatched direct benchmarking tools designed specifically for ecommerce retailers looking to stay ahead of the competition.

Collect Customer Feedback at No Cost
Optimize your CX strategy and grow your business with real-time VoC feedback collected with the Online Buyer Survey. Download the WooCommerce extension and get started today. No matter the size of your company, you can set up a Bizrate Insights account and get all these features at no cost:
•	Unlimited surveys: Collect and analyze customer feedback without worrying about a data cap.
•	Seller Ratings Syndication: Customer comments and ratings are automatically shared with search engines like Google and displayed in search ads.
•	KPI dashboards: Easily access metrics critical to your company’s success, including Overall Satisfaction and Likelihood to Recommend.
•	Customer comment dashboard: View, track, and respond to customer comments as they come in.
•	Dedicated customer support: Our team is always here to ensure you get the most out of your VoC data.





== Installation ==
Needed from Denis.

== Frequently Asked Questions ==
Can I customize the point-of-sale invitation?
There are several standard (free) versions of the point-of-sale invitation available. If a retailer prefers that the invitation have its own look and feel, or one that is merely different from what Bizrate offers, then retailers can create their own graphic for the invitation if it conforms to the size specifications of 500 x 455 pixels, functionally indicates an acceptance of the invitation with a click, and is approved by Bizrate Insights. (Fee applies.)

Do popup blockers prevent the survey invitation from rendering?
If a pop-up blocker is present on a consumers' computer, then Bizrate's buyer survey invitation will render in a DHTML format (a pop-in). No change to the code needs to be made by retailers for this functionality; it is already built into Bizrate's code.

Can I customize Bizrate's code?
Bizrate® Insights does not condone nor support customization of the buyers' survey code beyond what is provided by Bizrate. Requests for customization should be submitted to Bizrate through a Bizrate Insights account manager or [email protected].

Can I customize the survey?
YES! Custom questions and custom formatting can be added to the standard survey as paid services. Please contact your Bizrate Insights account manager or email us at [email protected].

Can I get custom reports and benchmark?
YES! We offer custom reports to meet each retailer's needs which are emailed at regular intervals or the data can be directly accessed to create custom reports in our AccuRate cross-tabulation reportal. Both of these services are offered for fees.

Retailers may also purchase the ability to choose retailers for a custom benchmark (i.e. direct competitors, best of breed, etc) and add this to custom reports (for fees). Please contact your Bizrate Insights account manager or email us at [email protected].

How does the standard order fulfillment invitation email look?
Three days after a consumer has indicated (on the point-of-sale survey) that they expect to receive their order, Bizrate emails the consumer an invitation to take a short survey about order receipt. The subject line for this email is “Shipping Verification - Response Requested”. If the consumer does not respond to this invitation, then 5 days later, Bizrate issues one emailed reminder with the subject line of “Shipping Verification Reminder - Response Requested”.

Customer service requests with respect to the surveys
We are happy to manage questions that originate from consumers as well as retailers. Consumer inquiries can be forwarded to [email protected]. This email address may also be made available directly to consumers.

Do you have a similar set of services for visitors who don't purchase?
YES! We provide free standard Abandonment surveys and accompanying reports, as well as paid customizations.

Bizrate's buyers' invitation and survey work with the following browsers:
YES! We provide free standard Abandonment surveys and accompanying reports, as well as paid customizations.

Security concerns
All calls from secure receipt pages (https) are made secure (SSL). All calls from non-secure receipt pages are made non-secure.

== Screenshots ==
1. Online Buyer Survey invitation
2. Survey questions collect customer experience metrics and verbatim comments
3. The VitalSigns reporting platform helps you quickly analyze your survey results