Brother – Phone Number & Contact Information | Brother US

Dial 1-803-866-1601 If your Brother printer is showing as “Offline” on a Mac, this typically indicates a connectivity or configuration issue between the printer and your Mac. Here’s a comprehensive guide to troubleshooting and resolving this issue on macOS.
1. Check Printer and Mac Connections
Power and Cable Connections: Ensure your Brother printer is turned on and properly connected to the same network as your Mac. For wired connections, check that the USB cable is securely plugged in. For wireless, make sure the printer and Mac are on the same Wi-Fi network.
Router and Network Check: If using a wireless connection, make sure your Wi-Fi network is functioning. Restarting your router can help refresh the network and resolve connectivity issues. If your printer connects via Ethernet, ensure the network cable is securely connected to both the router and printer.
2. Set the Brother Printer to Online
Remove Offline Status: On your Mac, go to System Preferences > Printers & Scanners. Select your Brother printer from the list, then click Open Print Queue. If you see a “Resume” button, click it to take the printer online.
Restart Print Queue: Sometimes, restarting the print queue can clear errors. In the print queue window, click Printer in the top menu, then select Resume to restart the queue.
3. Clear the Print Queue
Delete Pending Jobs: An overloaded or stalled print queue can prevent the printer from coming online. To clear the print queue, go to System Preferences > Printers & Scanners. Select your Brother printer, open the print queue, and cancel all jobs by selecting them and clicking Delete.
Restart the Printer: After clearing the queue, restart both your printer and Mac. This can help refresh the connection and reset any temporary issues.
4. Reset the Printing System on Mac
If your Brother printer still appears offline, try resetting the printing system on your Mac. Caution: This will remove all printers from your Mac, so you’ll need to re-add them afterward.
Steps:
Go to System Preferences > Printers & Scanners.
Right-click (or Control-click) in the printer list and select Reset Printing System.
Confirm by clicking Reset.
After resetting, click the + button to re-add your Brother printer. Choose it from the list of available printers, and follow the prompts.
5. Ensure Your Brother Printer is Set as Default
Go to System Preferences > Printers & Scanners and check if your Brother printer is set as the default printer. If not, select it from the Default Printer dropdown menu to make it the default. This ensures that print jobs are directed to the correct printer.
6. Reinstall or Update Printer Drivers
Driver Updates: Outdated or corrupted drivers can cause offline issues. Visit the Brother Support
website, find your printer model, and download the latest drivers compatible with macOS.
Uninstall and Reinstall:
Go to System Preferences > Printers & Scanners, select your Brother printer, and click the – button to remove it.
After removing, reinstall the printer by clicking the + button, selecting your printer from the list, and following the prompts to install the latest drivers.
7. Check Printer Firmware
Firmware updates can resolve compatibility issues and improve network stability. Visit Brother’s support page to check if your printer has a firmware update available, and follow the instructions provided for installation. Updating the firmware can often fix bugs that may cause the printer to appear offline.
8. Restart the Network Connection
Reconnect to Wi-Fi: On the printer’s control panel, navigate to Settings > Network > WLAN (or Wireless Settings), and reconnect to your Wi-Fi network. After reconnecting, verify that the Wi-Fi signal icon is steady, indicating a successful connection.
Print Network Configuration Report: Many Brother printers allow you to print a Network Configuration Report from the settings menu. This report shows the printer’s IP address and confirms if it’s properly connected to the network.
9. Assign a Static IP Address
Sometimes, dynamic IP addresses can cause connectivity issues, making the printer appear offline. Assigning a static IP to your Brother printer can help maintain a stable connection.
Steps:
Access your router settings (refer to your router’s manual for details) and find an available static IP within your router’s IP range.
On your Brother printer, go to Settings > Network > TCP/IP > IP Address and enter the static IP.
Save the changes and restart the printer.
10. Disable Sleep Mode on Printer
Some Brother printers have a sleep mode that can make them appear offline after periods of inactivity. You can disable or adjust the sleep settings through the printer’s control panel under Settings > General Settings > Sleep Mode.
Setting sleep mode to “Off” or increasing the sleep time can help keep your printer online.
11. Update macOS
If your Mac’s operating system is outdated, it can cause compatibility issues with connected printers. Update macOS by going to System Preferences > Software Update and install any available updates. This may resolve compatibility issues and improve the printer’s connection.
12. Add Printer via IP Address
If your Brother printer still shows as offline, adding it manually through its IP address can establish a more stable connection.
Steps:
Go to System Preferences > Printers & Scanners.
Click the + button to add a printer.
Select IP at the top of the window.
Enter the printer’s IP address (found on the Network Configuration Report).
Choose the Protocol as “HP Jetdirect – Socket” or “Line Printer Daemon – LPD”.
Fill in the other fields as prompted and click Add.
13. Check Firewall and Security Settings
Firewalls or security software on your Mac can block the connection to your Brother printer. Temporarily disable any firewall or antivirus software and try reconnecting the printer.
After disabling, test the printer’s online status and re-enable security software once it’s back online.
14. Contact Brother Support
If the problem persists, contact Brother’s customer support. The support team can provide further assistance, especially if the issue involves hardware or firmware.
Summary
By following these troubleshooting steps, you can resolve most common issues that cause a Brother printer to appear offline on a Mac. Checking connections, updating drivers, resetting the printing system, and verifying network settings are essential for maintaining a stable connection. Additionally, assigning a static IP address or manually adding the printer by IP can provide a more reliable link. These steps should bring your Brother printer back online and ready to print from your Mac.

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