HP Printer Won’t Scan – Troubleshooting and Fixes

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If your HP printer won’t scan, it can be frustrating—especially if you’re using an All-in-One device for home or office tasks. Whether it’s a DeskJet, LaserJet, OfficeJet, or ENVY model, scanning issues are usually caused by software conflicts, connection problems, or incorrect settings.
This step-by-step guide covers common causes and solutions to help you quickly get your HP printer scanning again on Windows and macOS.
Common Reasons Why HP Printer Won’t Scan
Incomplete or outdated driver installation
Connection problems (USB or wireless)
HP Scan software not working
Printer not recognized by the computer
Scanner not set as default device
Background services or firewalls blocking communication
Recent updates interfering with scanning features
How to Fix HP Printer Scanning Issues
1. Check Basic Printer Functionality
Make sure the printer is powered on and connected to your computer.
Test other functions like printing to confirm the device is working.
If scanning from the printer’s control panel, make sure you’ve selected the correct computer or scan destination.
2. Use HP Smart App or HP Scan Software
HP recommends using the HP Smart App or HP Scan software for best results:
Download the HP Smart App from HP’s official website or the app store.
Open the app and make sure your printer is listed.
Click on Scan and follow the prompts.
If HP Smart doesn’t detect the printer, check your connection and reinstall the software.
3. Check Connection Type (USB or Wireless)
USB Connection:
Make sure the cable is firmly connected. Try a different USB port if needed.
Wireless Connection:
Ensure the printer and computer are on the same Wi-Fi network.
Restart your printer, router, and computer to refresh the network.
4. Reinstall HP Printer Drivers and Software
Outdated or missing drivers can prevent scanning.
Visit the HP Software & Driver Downloads page.
Enter your printer model and download the full-feature driver package.
Uninstall any existing HP software, then reinstall using the new files.
After installation, restart your computer and try scanning again.
5. Check Windows Services (Windows Only)
Press Windows + R, type services.msc, and press Enter.
Locate the following services:
Windows Image Acquisition (WIA)
Shell Hardware Detection
Remote Procedure Call (RPC)
Ensure each service is running and set to Automatic.
Restart the services if needed.
6. Update macOS or Windows and HP Firmware
Keep your operating system and printer firmware updated to avoid compatibility issues.
You can check for firmware updates through the HP Smart App or HP’s support website.
7. Check Firewall and Security Settings
Firewall or antivirus software may block scanning functionality:
Temporarily disable your security software and try scanning again.
If scanning works, re-enable the software and add HP programs to the allowed/exception list.
8. Try Scanning from the Control Panel or EWS
If you’re unable to scan from your computer, try using:
The printer’s control panel (select Scan > Computer or Scan > Email)
The Embedded Web Server (EWS):
Find your printer’s IP address from the display or print a network configuration page.
Enter the IP in your web browser.
Access scan options under the Scan or Webscan tab (if supported).
Conclusion
If your HP printer won’t scan, start by checking the connection and software configuration. Using the HP Smart App, updating drivers, and reviewing system services will resolve most issues. If problems persist, HP offers official support and tools like the HP Print and Scan Doctor for deeper diagnostics on Windows systems.

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